Professional Profile
About Me
Experiences
Tech Experience
IT Infrastructure Engineer
05/2022 - Present
IT Service Desk Engineer
08/2017 - 05/2020
Telecomunication Optical Infrastructure Engineer
08/2016 - 07/2017
Management Experience
Vietnam IT Service Desk Team Lead
06/2020 - 04/2022
Achievements
- AWS Migration: Migrated on-prem services to AWS environment (RDS Server/Customer Databases), reducing hosting costs and improving scalability.
- Network Restructuring: Unified VLANs, subnets, and SSIDs across offices; migrated CCTV to Unifi Protect.
- VPN Modernization: Replaced L2TP/IPSec with Wireguard for improved speed, security, and split-tunneling.
- Security Upgrade: Implemented RADIUS authentication for Wi-Fi and VPN, restricting access to domain-joined devices.
- VoIP Cost Reduction: Deployed FreePBX on-prem, cutting telephony costs and improving call reliability.
- Golden Image Deployment Automation: Developed and implemented multi-specification golden images with scripts for department-specific needs. Reduced device setup time by over 50%, improving consistency and freeing up IT team capacity.